Terms & Conditions

General Description

For the sake of clarity, Coastal Escape Natai is abbreviated as CEN.

Our beachfront villas feature exclusive 1–5 bedroom booking arrangements, all arranged with equal sea/beach views.

For resort buyouts, long-stay bookings, big families, events, or similar inquiries, please contact anders@coastalescape.com

Property Information:

Experience a truly different villa with great indoor dining, living, and bedroom areas, along with a private spa room and TV room. Outdoor areas feature a large private swimming pool in a manicured garden directly by the beach, along with a space for your private bar setup next to the outdoor dining area.

Delicious dining experiences at CEN include Thai food, freshly caught seafood on the BBQ, international fares, and healthy juices from our central kitchen, served to you in your villa. Tropical cocktails, along with cold soft drinks, beer, and wine (from your private wine cellar), are also within reach for those desiring that special relaxed feel. For the Champagne/Prosecco lover, we have a great offering.

Guest Services ( *= Extra charge)

  • In-villa spa experience*
  • In-villa check-in and check-out
  • Baby-sitting service*
  • Various concierge services as requested
  • Swift handling of transport requirements*
  • Guest services as required
  • Turn-down service
  • Pillow menu
  • Sports equipment

Terms & Conditions

Tri-Asia operates as a wholesaler on behalf of the property owner. When a booking is made for a stay at CEN, an agreement is entered between the registered party and Tri-Asia, representing the property owner. This agreement pertains to the agreed rental period as registered. By booking guest accommodation at CEN, it is understood that both parties have agreed to the terms & conditions outlined herein. Personal data entered into this booking is thereby agreed to be processed in accordance with the rental contract/agreement. The validity of the booking and its terms & conditions is effective when confirmed by CEN.

 

01

Payment Policy

For villa bookings made with CEN, the requested deposit to secure the reservation must be made within 3 calendar days of availability confirmation. Failure to receive the deposit within this period grants CEN the right to void the booking request and cancel details. Special requests for extension must be received and acknowledged in writing by CEN. Payment terms for all villas at CEN are as follows:

  • For arrivals more than 90 days after the booking request date, a non-refundable deposit of 30% of the total villa rental amount is due. The balance of 70% is due 89 days prior to arrival, or as agreed on a case-by-case basis, and is also non-refundable.
  • For arrivals less than 89 days after the booking request date, a 100% full non-refundable payment of the total rental amount is due.

02

Security Deposit

For bookings of multiple villas, regardless of duration, or for single villa bookings exceeding 15 days, a security deposit of 1,000 USD / 35,000 THB is levied when full payment is due. Any damage during the stay must be reported promptly, enabling management to assess the actual cost before checkout. If damages are not advised timely, Management reserves the right to retain the security deposit until the actual replacement cost on a ‘like-for-like’ basis is ascertained. If the cost exceeds the security deposit, an extra debit will occur for the balance. Management does not apply any supplier markup. If there is no damage or breakage, the full deposit is returned.

03

Cancellation Policy

 

As we charge a deposit or full payment to secure the reservation, we ensure the availability of our limited, very high-end villa inventory. Due to the exclusive nature of these offerings, we are unable to provide refunds, as the market determines their availability. Therefore, we recommend that you obtain holiday insurance to cover any unforeseen cancellation requirements you may encounter.

04

No Show Policy

 

In the event that CEN has not confirmed nor received any indication of a guest’s arrival, the full amount paid is non-refundable.

05

Kids Policy

 

0-5 years stay free in existing bedding or a baby cot. Kids 5 years and older are considered paying guests.

06

Pets Policy

 

No pets are allowed in the villas.

07

Standard Villa Rates Inclusive

 

Daily breakfast, Hi-speed WiFi, daily cleaning with linen change, periodic pool cleaning, periodic gardening, periodic pest control, and periodic service of technical equipment.

08

Check-in and Check-out

 

Check-in: 15.00 PM on the day as registered.

Check-out: 12.00 AM on the day as registered.

Coastal Escape - Koh Yao Noi

54/1-4 Moo 5, Koh Yao Noi, Koh Yao, Phang Nga, 82160, Thailand

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coastal escape natai

Coastal Escape - Natai

55/9 Moo 6, Khok Kloi, Takua Thung. 82140 Phang Nga, Thailand

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